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General introduction
With Electronic Retail Software, you can be assured of having the products and
services at your fingertips that you need to ensure the success of your
business. Electronic Retail Software offers a full spectrum of software support
and services, from 24/7 telephone support for your system through facilities
management and specialized custom applications programming.
Think of us as a cost-effective extension of your in-house staff. By using our
world-class software, support, and services, you can be certain to have the
state-of-the-art software - ClientPOS - you need to run your Consumer
Electronics and Appliances retail operations, backed by whatever level of
support you might require.
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Software Support
Help Desk support is available 7 days per week, 24 hours per day. Our experts
are available to answer your questions, or to provide emergency response
support according to the plan that is right for you and your business.
We'll work with you to develop the plan that is right for you.
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Facilities Management
Electronic Retail Software is experienced and expert in Facilities
Management. Under a management plan customized to meet your particular needs,
Electronic Retail Software will deliver complete, customizable, data processing
management while maintaining control over your computer system.
Our services include off-site monitoring and support in addition to on-site
meetings and reviews. An account manager will be assigned to your account. The
account manager's responsibility is to guarantee that your site is well , problems are solved, and down time is minimized.
Benefits of using Electronic Retail Software Facilities Management services
include:
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A knowledgeable, experienced staff to support your data processing department
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Less human error; more automation
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More efficient use of resources at less cost
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Savings on the cost of supplies do to more efficient buying and quantity
discounts
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Head-count reduction, with the elimination of sick leave, vacation, and
employee absenteeism
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Access to a large programming resource
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Proactive planning of system development requirements
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Consulting, Project Planning, and Custom
Application Programming
Our staff has many years of corporate Consumer Electronics and Appliances MIS
retail experience, and is nationally recognized as an expert in the field. By
tapping our depth of experience and knowledge, you can maximize the benefits
you receive from your information system investment.
By taking each project, and breaking it into its elemental steps - small,
quantifiable units - our approach allows us to select and assign proper
resources to serve your needs, and to construct a clear time line. This allows
you to track your project from start to finish, and avoid surprises. We'll keep
you informed of the progress. Your project will be on time, and within budget.
As part of our professional services, we offer customized programming services.
Applications or services are written to your specification and schedule, and
you can expect quality workmanship, again backed up by our years of experience.
This reduces your risks and your costs.
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Implementation Services
As a natural extension of our professional services, e-Retail Software can also
help with implementation of your applications. We can help with:
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Training Program Development
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User Manuals and Documentation
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Software Installation
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Customized Support
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"Go Live" Implementations
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